FAQs

FREQENTLY ASKED QUESTIONS

How do I contact customer service?
You can contact customer service at 608-436-3768

Are you located in the US?
Yes. We are located in southern Wisconsin

How can I check the status of an order?
We will send you updates as they become available

How can I track an order?
We send you the tracking order when the order is shipped

What is you return policy?
You can find our return policy by clicking the return policy link at the bottom of the home page

Who do I call for questions about my product?
You can call 608-436-3768 with any questions about your product you may have

How thick is the canvas used for the roof?
We use a 500D canvas on all our products

What materials are used to make the frame?
We use 40mm hex aluminum for all our frames